Policies RETURN POLICY We are committed to your satisfaction. Returning a product can be stressful on customers so we are here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase. Our product experts are here to answer all questions prior to your purchase decision. If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us through the Contact Us page. Policies and procedures for obtaining a return authorization vary based on department and the reason for return. See below for more information. Defective Products. Most of our products include a one year, parts and labor warranty. These repair warranties are fulfilled by the product manufacturer and Village Home Stores can help to facilitate any warranty repairs. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify your sales associate as soon as possible so that we may correct the issue. Newly installed, defective products that are Non-Repairable will be exchanged at no charge. Damaged Products. All of our shipments are 100 percent insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries. Upon delivery, thoroughly inspect your product for damage. If the product is damaged, you have the right to refuse the product at the time of delivery. For refused deliveries, we will reorder the product and will contact you to schedule another delivery. For more information you can call or email us through the Contact Us page. Good Stock Returns. If you are not satisfied with your purchase, you may return the product within 14 days of receiving it. To begin the return process, you must notify your sales associate within the 14 day grace period. Products must be returned in brand new condition and packaged in their original box including all packing materials, manuals, blank warranty cards and accessories included. Products must also be free of any cosmetic damage. Products that do not meet these requirements are not eligible for return. Any product that has been installed or attempted to be installed cannot be returned. Special order merchandise is not eligible for return or exchange unless delivery is refused due to product damage. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product. The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time. Refunds will be handled according to our store's policies. Please contact us for a copy of our store's policies. RESTOCKING/CANCELLATION POLICY Due to the custom nature of many of our products, the return or cancellation of special order products is not permitted.
Stock items that meet the return guidelines outlined above will be accessed a 50% restocking fee. Completed labor associated with the product such as shipping and handling, design, delivery, and installation charges are non-refundable. SHIPPING POLICY/DELIVERY POLICY Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. Arrival Dates given on Special Order products are Estimates provided by the manufacturer only and are subject to change. Village Home Stores can not be held liable for delays on special order products. You will be notified once the item has been received in our warehouse. SHIPPING AND HANDLING COSTS Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. Boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.