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Our Process

The most commonly asked question when someone hears about our store is “What is your process? Does someone come out to my house or should I come in the store?” Our response is always first “What are you working on?” Just as we have products to pair with any style or budget, we also have a variety of processes to pair with your needs. We have a process in place for every type of project! Your first step is to reach out to our team, we will then walk you through our process to help direct you to the right tools and checklists for your project with us. Need someone to manage a remodel completely from start to finish? That is where we shine! We guide you every step of the way and coordinate all the needed estimates and subcontractor quotes from start to finish. Best of all we are always learning, changing, and adapting our Project Management program to give you the very best Customer Experience available.

Getting a full estimate from all of the needed crews along with a realistic timeline of events give you piece of mind for your project before you tear out a single cabinet. We will coordinate multiple crews for you and schedule them for the best, most efficient timeline to get your project completed using quality, dependable crews.

Check Out Our TV Show

The best way to get a glimpse into how this process works is to watch some episodes of our weekly TV Show. This half hour program showcases local projects completed by Village Home Stores from start to finish. You can watch it every Sunday morning at 9:00 AM on WQAD New Channel 8 or stream full episodes anytime on our youtube channel.

Communication is key during any remodeling project. This is why we keep a constant dialog with you and those working on your project. Early on in your estimating process you are given a username and password to our store’s Project Management Assistant site. Here you can view your presentation, any revisions and estimates and communicate with us directly at your convenience. We now offer an up-to-date program for you and our entire team to use for your schedule and project information as well. We are constantly streamlining and improving our Project Management program for the best results! Working with Us On a Project? We value and respect your home and your time and Village Home Stores understands that communication is the keystone to any successful project. Our log in system is a terrific way to communicate with your Village Team and track your project when it is convenient for you. With our Project Management program comes access to this system that is secure and up-to-date. This is your connection to project information and those who will be working in your home. This tool is convenient for the best result and communication throughout the process. Online Access for Homeowners Our simple online system makes it possible to access your project from any computer, tablet, or smartphone.